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14-day postage paid returns 14-day postage paid returns
30-day postage paid returns 30-day postage paid returns

FAQ

Frequently Asked Questions

1.I can't log in to my account?
Please try clearing your browsers cache and cookies. Our website performs best using Google Chrome. We recommend you use the latest version of Chrome. If you need to reset your password you can do so at the log in page. If this doesn’t work, please contact us at service@kkonline.com.

2.Can I change my order after it has been placed?
We are unable to make changes to orders once they have been placed. We can cancel and refund you if your orders have not been marked as dispatched.

3.When will my order ship?
Orders are usually dispatched within 48 hours after placed. During falshsale or holiday, orders can take longer to ship.

4.Do not satisfied with the product?
We offer a 14-day return policy for every product. But if it is not quality problem, you need to pay the shipping cost, we ask for your understanding.

5.What if I received a wrong item?
We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary. Note: here are some info needed:

1).picture of the wrong item you received. 2)Item ID or Item sku of the original item. (You can find the sku number at the description of the item)

6.Why is my voucher code not working?
We're sorry to hear your code isn't working, you'll need to check that you're not trying to use more than one code per order and that your item isn't excluded.

7.Why am I having problems accessing the checkout?
If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team via the 'livechat' section so we can fix this for you.

8. I have forgotten my password. What should I do?
Don't worry, if you visit our log-in page and select 'Forgot your password?' then you can enter the email address registered and we'll send you instructions on how to get this reset.